From not-for-profit organisations, to major multinationals; railway companies to medical and aged care services; lawyers to salespeople, and CEOs to fire safety engineers - they were all there.
Those attending did, however, have two things in common:
- feeling the need to understand the people in their teams
- wanting to understand how to enable high levels of team performance
They also recognised that whatever the business you are in, it is vital to know how our beliefs and emotions impact our interactions with each other. The lack of consequences was also a commonality. Consequences are not only those associated with poor performance – what about the consequences of high performance? This is all too often overlooked. Why? It seems that many workplaces do not have the right level of performance standards. Hence it is challenging to have an objective measure. This means managers are left to their own subjectivity as a measure of performance.
There were many examples discussed within the differing groups around the four State Capitals. Several of these examples were about the ‘toxic’ workplace. This toxicity was always brought about by one or more individuals behaving inappropriately. That behaviour can range from being verbally aggressive – the use of offensive language – or threats to job security. Such as a manager threatening a team member with the ‘consequence’ of poor performance – in other words look for another job.
The focus of each masterclass was to examine how our beliefs, emotions and behaviour impact on the way we interact in the workplace. Hence any unwelcomed behaviours can be understood and dealt with; and also how to use positive behaviours to gain trust and engagement.Of course, looking at emotions and behaviours also has a wealth of application in less toxic environments. We addressed the elements of motivation, performance improvement, interaction effectiveness with communication and a wide range of associated skills.
No matter what business or organisation you work in; having a good understanding of how people behave the way they do will help immensely with creating a high performance team.
If you feel this masterclass could benefit your colleagues within your organisation, contact Sam Moore on 02 9188 8950 for bespoke training options.